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Qwest
DSL FAQs
Whether
you're new to DSL or a seasoned power user, we'd like you
to be as informed as possible about our service and the technology
behind it. We've provided answers to frequently asked questions
about DSL and technical ADSL issues.
What is an "instantly
available" Connection?
Our DSL enables
you to establish a dedicated connection between your computer
in your home or business location and our Network. This connection
can be established with a simple click of the mouse and only
takes 1-2 seconds - so there's no more waiting while your
computer dials into the network.
Is
an "instantly available" connection secure?
"Instantly available" DSL connections can be connected
and disconnected at the simple click of a mouse - so this
makes it easy to take your computer off the Internet so hackers
won't be able to find you. Additionally, Basic DSL uses a
dynamic IP address, which means every time you log onto the
Internet, you get a new "identity" on the network.
That makes it harder for hackers to find you on the Internet
- and it improves your security.
DSL
is not available in my area now, how can I find out when it
will be offered?
We have already begun a massive DSL network upgrade throughout
our regions, and some areas have not been fully upgraded for
DSL. When a deployment schedule is finalized, we will make
the appropriate announcements about those cities and place
the schedule online.
Do
all customers qualify for DSL service?
In addition to having DSL available in their central office,
customers must be less than 17,500 feet from their central
office or live in a neighborhood where a DSL Gateway has been
installed. Please note that the measurement from the central
office to the customer premise is the length of the telephone
line facility, not street miles or air miles. Additionally,
they must have a telephone line qualified to carry the DSL
signal.
Not
all customers within 3 miles of a DSL-equipped central office
(or who reside in a neighborhood where a DSL Gateway has been
installed) will qualify for DSL service, due to existing conditions
of the telephone line. Examples of limiting conditions are
bridge taps and load coils, which are used as part of the
telephone company infrastructure to provide better voice service.
These devices interfere with the DSL signal. When a customer's
line has these conditions, the line is not qualified to carry
the DSL signal. Historically, approximately 60 - 65% of customers
out of each central office will qualify for the service.
Why
do I need DSL if I currently have ISDN?
DSL is even faster than ISDN. And DSL sends data and voice
over the same line so you talk on the phone while you connect
to the Internet.
I
already have Internet access. Will I have to change my email
address?
If you already have dial-up Internet access with us, then
you'll be able to keep your current email address and use
it with your DSL connection. However, if you have dial-up
Internet access with another provider, then you will need
to establish a new email address with us.
Can
I run dedicated servers with DSL?
Yes, as long as you have a static IP address on your DSL service.
The best part of DSL is that the larger bandwidth enables
you to have an always on connection to the Internet. This
means that you can run anything from mail servers to FTP sites
from your home.
Can
I have my own website?
Yes, you can run a website if you buy DSL with a static IP
address. With the dedicated connection that DSL offers, you
will be able to run a website 24 hours a day.
What
is a dynamic IP address?
IP stands for "Internet Protocol." An IP address
enables a computer to be identified on the Internet while
the user is on-line. A dynamic IP address is one that is temporarily
assigned to a user from a pool of IP addresses from a centrally
administered server. The user has a different IP address each
time s/he logs onto the Internet.
What
is a static IP address?
This is an IP address that is the same every time a user logs
on to the Internet. So it enables a user to "host"
a website or some other type of server connection (for example,
an email server), since other Internet users will always know
the identity of the hosting computer and will be able to connect
to it.
How
does DSL work on my existing phone line?
DSL is really a feature added to your existing phone line.
The function of the DSL splitter is to handle the voice calls
and route the data off separately to your computer.
Is
my Macintosh computer compatible with DSL?
Yes.
How
do I network two PC's together on a DSL line?
We recommend that you contact a LAN consultant to help with
this set-up for your small business or home. Our technical
support center does not have the expertise and cannot assist
you with networking.
What
are DSL Gateways?
DSL Gateways are made up of DSL network equipment, housed
in specialized buildings, that enable residential and business
customers to receive DSL service who previously had been located
too far from their central switching office to get the service.
In effect, they act as miniature central offices that are
able to deliver DSL service beyond the standard 17,500 foot
limit of a traditional central office. With the deployment
of DSL Gateways in many neighborhoods, many more residential
and business customers will be able to subscribe to DSL service
in the near future.
